Troubleshooting
Problem
Failed to update the system registry. Please try using REGEDIT
Symptom
Pop-up error during installation "Failed to update the system registry. Please try using REGEDIT"
The same error happens when logging off, logging back on as a different administrator, and attempting the installation again
Windows Data Execution Prevention (DEP) is set to the default setting of "Turn on DEP for essential Windows programs and services only"
While logged on as any administrator, the Windows Registry can be edited manually, just not by the installation routine or launching module COMMERCEMail.exe
[{"Product":{"code":"SS6UP7","label":"Sterling Gentran:Director"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.5;5.4;5.3.01","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS6UP7","label":"Sterling Gentran:Director"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
NFX9722
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Document Information
Modified date:
16 June 2018
UID
swg21558973