IBM Support

Error displays when requesting DOORS 9.3 data service "Error 500: CRRED7406E: IO Exception occurred when trying to execute the dxl script"

Troubleshooting


Problem

When requesting IBM Rational DOORS 9.3 data service, an erros is displayed "Error 500: CRRED7406E: IO Exception occurred when trying to execute the dxl script".

Symptom

After the DOORS data service is deployed, open your browser and go to https://ip:port/DoorsServices/Doors/Test?rifdef=Insight.

Input your user name and password. You receive the error message:


Error 500: CRRED7406E: IO Exception occurred when trying to execute the dxl script.

Cause

The DOORS data service hard codes the location of the windows registry query. The data service is not able to retrieve DOORS data from DOORS version 9.3 or higher.

Resolving The Problem

To work around this problem:

  1. Open REGEDIT, and then export the key HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.3, if you have DOORS 9.3.0.x installed, you may have this key.
  2. Open the REG file with a text editor, change the key to 9.2. For example:
    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.2]
    "ExecutablesDirectory"="C:\\Program Files\\IBM\\Rational\\DOORS\\9.3\\bin"
    "InstallationDirectory"="C:\\Program Files\\IBM\\Rational\\DOORS\\9.3\\"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.2\Compatibility]
    "API_BC"=dword:000de2b0
    "API_FL"=dword:000e09c0
    @=""
    [HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.2\Config]
    "BrowserName"="C:\\Program Files\\Internet Explorer\\iexplore.exe"
    "Data"="36677@JX101"
    "Home"="C:\\Program Files\\IBM\\Rational\\DOORS\\9.3\\"
    "InstallDate"="7/21/2011"
    "JRE Path"="C:\\Program Files\\IBM\\Rational\\DOORS\\9.3\\ibm_jre50\\bin"
    "Help System"="C:\\Program Files\\IBM\\Rational\\DOORS\\9.3\\help"
    "oleopenlimit"="5"
    "Security"="soft"
    "Version"="9.3"
  3. Save the REG file and then double click the file to import it.

You can now access the DOORs data service.

[{"Product":{"code":"SSRL5J","label":"Rational Insight"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Data Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"1.0.1;1.0.1.1;1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
16 June 2018

UID

swg21573069

Page Feedback