Troubleshooting
Problem
Issue#1: Administrator launches Controller Configuration, and runs the Database Conversion Utility. They then attempt to run the Database Conversion Utility (DbConv), so that they can use Run Steps, but instead they receive an error. Issue#2: Superuser attempts to verify a database connection by double-click on the relevant UDL file inside the folder 'C:\Program Files\cognos\c8\data', but receives an error message.
Symptom
Issue#1:
DBConv
Provider cannot be found. It may not be properly installed.
Issue#2:
Microsoft Data Link
Provider cannot be found. Ensure that the provider has been installed properly.
OK
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034355
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Document Information
Modified date:
08 May 2025
UID
swg21370962