Error 'The database connection failed' when testing the Content Store

Troubleshooting

Problem

I.T. administrator launches Cognos Configuration, and opens the section 'Data Access - Content Manager - Content Store'. Administrator configures the value for 'Database server with port number or...' with the value 'servername:1433'. Administrator right-clicks on 'Content Store' and clicks 'test'. Administrator receives error message.

Symptom

Cognos Configuration
Cognos Configuration is performing the following tasks:
Generating cryptographic information
Testing Content Manager database connection
Close Details

[Content Manager database connection]
1. [ ERROR ] The database connection failed.
2. [ ERROR ] Content Manager is unable to access the content store. Verify your database connection parameters, and then contact your database administrator for assistance.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1039745

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Document Information

More support for:
IBM Cognos Controller

Software version:
8.3

Operating system(s):
Windows

Document number:
375725

Modified date:
08 May 2025

UID

swg21347888

IBM Support

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