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Error 'Could not load file or assembly ... CONTROLLER_CASURL ...ControllerXLConverter.dll' when using Excel link

Troubleshooting


Problem

User launches Excel link. User receives error message.

Symptom

Example #1:
IBM Cognos 8 Controller Link
A file needed by the Controller Link add-in could not be found. Either the file is missing or you have no connection with the server.
Please contact your system administrator.

Original error descr:
Could not load file or assembly
'file:///C:\Users\USERNAME\Documents\CONTROLLER_CASURL\ControllerXLConverter.dll' or one of its dependencies. The system cannot find the file specified.
[OK]

Example #2:
IBM Cognos 8 Controller Link
A file needed by the Controller Link add-in could not be found. Either the file is missing or you have no connection with the server.
Please contact your system administrator.

Original error descr:
Could not load file or assembly
'file:///\\servername\profiles\name\Documents\CONTROLLER_CASURL\ControllerXLConverter.dll' or one of its dependencies. The system cannot find the file specified.
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21457334

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