"Error Contacting User Manager ... (0x80070424): Automation error The specified service does not exist as an installed service" when launching Controller after upgrading with Controller 10.1 Interim Fix (IF)

Troubleshooting

Problem

Customer has a working Controller 10.1.x (e.g. 10.1 RTM) application server, which they want to upgrade to a later "Interim Fix" (IF) version of Controller (for example IF6 or whatever). Administrator launches IF setup program wizard (issetup.exe), and completes the installation wizard. After the wizard finishes, they are asked to reboot the application server. After the server has rebooted, the user launches Controller. User chooses database. User types in username (e.g. ADM) and password. User clicks OK. An error message appears.

Symptom

Error Contacting User Manager

Error
System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x80070424): Automation error
The specified service does not exist as an installed service.
atFrUserManagerB.UserManagerBClass.GetCurrentUsers(String sGuid, String sUser)
at
Cognos.Controller.Proxy(CCRWS.UserManager_GetCurrentUsers(String sGuid, String sUser)
--- End of inner exception stack trace ---
[OK]

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1, 10.1.1

Operating system(s):
Windows

Document number:
163363

Modified date:
08 May 2025

UID

swg21504546

IBM Support

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