Troubleshooting
Problem
An error message is displayed in Planning Analytics for Excel after the environment to connect to is chosen, and before the login prompt comes up.
Symptom
Error Message:
The application has failed to start because its side by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail. (Exception from HRESULT: 080073681)
Details:
System.Runtime.InteropServices.COMException (0x800736B1): The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.ex tool for more detail: (Exception from• HRESULT: 0x800736B1)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRIntemal(Int 32 errorCode. IntPtr errorInfo)
at Microsoft.Web.WebView2.Core.CoreWebView2Environment.<CreateCoreWebView2ControllerAsync>d_54. MoveNext()
- End of stack trace from previous location where exception was thrown
at System.Runtime. ExceptionServices.ExceptionDispatchInfo. Throw()
at. System.Runtime.CompilerServices.TaskAwaiter. HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Web.WebView2.Wpf.WebView2.<>c_DisplayClass27_0. <<EnsureCoreWebView2Async>g_Init|(((0>d.MoveNext()
:
:
:
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRIntemal(Int 32 errorCode. IntPtr errorInfo)
at Microsoft.Web.WebView2.Core.CoreWebView2Environment.<CreateCoreWebView2ControllerAsync>d_54. MoveNext()
- End of stack trace from previous location where exception was thrown
at System.Runtime. ExceptionServices.ExceptionDispatchInfo. Throw()
at. System.Runtime.CompilerServices.TaskAwaiter. HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Web.WebView2.Wpf.WebView2.<>c_DisplayClass27_0. <<EnsureCoreWebView2Async>g_Init|(((0>d.MoveNext()
:
:
:
Application Event Viewer log entry:
Source: SideBySide
Activation context generation failed for "C:\Program Files (x86)\Microsoft\EdgeWebView\Application\109.0.1518.52\msedgewebview2.exe". Dependent Assembly
nnn.n.nnnn.nn,language="*",type="win32",version=" nnn.n.nnnn.nn" could not be found. Please use sxstrace.exe for detailed diagnosis.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzLFAA0","label":"Planning Analytics-\u003EPlanning Analytics For Microsoft Excel-\u003EModel and Reporting"}],"ARM Case Number":"TS011879502","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm17008321