Troubleshooting
Problem
The Symptom-to-FRU Index (QAPlus/PRO) Supplement lists symptoms, errors, and the possible causes.
Resolving The Problem
Symptom-to-FRU Index
Always start with - 'General Checkout (QAPlus/PRO)'.
The Symptom-to-FRU Index (QAPlus/PRO) Supplement lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this Symptom-to-FRU Index and the Symptom-to-FRU Index (QAPlus/PRO) in the PS/2 Hardware Maintenance Manual to help you decide which FRUs to have available when servicing the computer.
In the following error codes and model numbers,X can be any number or letter.
Where the model number is used to identify an error, XX used in place of the last 2 digits can be any number or letter.
Note:
For IBM devices not supported by the QAPlus/PRO diagnostics code, refer to the manual for that device.
| Error Code/Symptom | FRU/Action |
| 101, 102 (System and microprocessor error) |
1. System Board |
| 0103 (System Timer error) |
1. System Board |
| 106 (System and microprocessor error) |
1. System Board |
| 0110 (Parity Check 1 XXXX, run Setup) |
1. Memory SIMM 2. System Board |
| 111 (I/O channel check error) |
1. Memory SIMM 2. System Board |
| 114 (Adapter read-only memory error) |
1. Run Diagnostics 2. Failing Adapter |
| 0115 (Parity Check 1 XXXX, run Setup) |
1. Memory SIMM 2. System Board |
| 0120 (Previous boot incomplete, default configuration used) |
1. Run Setup 2. Battery/CMOS Chip 3. System Board |
| 0130 (Invalid NVRAM media type) |
1. Battery/CMOS Chip 2. System Board |
| 151 (Real time clock error) |
1. Run Diagnostics 2. System Board |
| 161 (Real time clock battery error) |
1. Battery |
| 0162 (Models EXX) (Configuration error for slot XX, run Setup; then, run the EISA Configuration Utility) |
1. Battery/CMOS Chip 2. System Board |
| 162 (Type 8641 Models MXX) (Configuration error) |
1. Run Configuration/Setup |
| 0163 (Models EXX) (Real-Time Clock error) |
1. Battery/CMOS Chip 2. System Board |
| 163 (Type 8641 Models MXX) (Time of day not set) |
1. Run Configuration, set time and date |
| 164 (Memory configuration changed) |
1. Run Configuration |
| 165 (Micro Channel adapter configuration changed) |
1. Run Configuration, insert Reference diskette |
| 0171 (System battery is dead) |
1. Battery/CMOS Chip 2. System Board |
| 0173 (System CMOS checksum bad) |
1. Run Setup 2. Battery/CMOS Chip 3. System Board |
| 0174 (Invalid ISA Configuration) |
1. Run Setup 2. Look for configuration conflicts. 3. Battery/CMOS Chip |
| 0175 (Models EXX) (EISA Configuration Error, run the configuration utility) |
1. Run Setup 2. Run EISA Configuration Utility 3. Battery/CMOS Chip 4. System Board |
| 175 (Type 8641 Models MXX) (Hardware error) |
1. Run Diagnostics 2. System Board |
| 176 (Computer cover or cable cover was removed without a key being used) | 1. Run Configuration/Setup |
| 177, 178 (Hardware error) |
1. Run Diagnostics 2. System Board |
| 184 (Power-on password corrupted) |
1. Run Configuration/Setup |
| 185 (Drive startup sequence information corrupted) |
1. Run Configuration/Setup |
| 186 (System board or security hardware error) |
1. Run Configuration/Setup 2. System Board |
| 189 (An attempt was made to access the computer with an invalid password) |
1. Run Configuration, enter the administrator password |
| 201 (Memory test error) |
1. Memory SIMM 2. System Board |
| 0214 (System RAM failed at offset XXXX) |
1. Memory SIMM 2. System Board |
| 0215 (Failing Bits XXXX) |
1. Memory SIMM 2. System Board |
| 0216 (Extended RAM failed at offset XXXX) |
1. Memory SIMM 2. System Board |
| 0221 (Shadow RAM failed at offset) |
1. Memory SIMM 2. System Board |
| 0254 (System board Cache error, Cache disabled) |
1. System Board Cache 2. System Board |
| 229 (Cache memory test error. Be sure the cache memory is enabled.) |
1. Cache memory 2. System Board |
| 0301 (Keyboard or keyboard controller error) |
1. Keyboard 2. System Board |
| 0302 (Keyboard locked) |
1. Unlock the keyboard 2. Keyboard 3. System Board |
| 0303 (Keyboard Error, stuck key) |
1. Keyboard 2. System Board |
| 604 (Diskette drive error) |
1. Diskette Drive 2. Drive Cable 3. System Board |
| 0610 (Incorrect drive A type) |
1. Run Setup 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| 0612 (Incorrect drive B type) |
1. Run Setup 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| 0632 (Diskette drive A error) |
1. Run Setup 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| 0642 (Diskette drive B error) |
1. Run Setup 2. Diskette Drive 3. System Board 4. Diskette Drive Cable |
| 662 (Diskette drive configuration error) |
1. Run Configuration/Setup |
| 762 (Processor configuration error) |
1. Run Configuration/Setup 2. Run Diagnostics |
| 962 (Parallel port error) |
1. Disconnect external cable on parallel port. 2. Internal Cable 3. System Board |
| 1162 (System-board serial port 1 or 2 error) | 1. Disconnect external cable on serial port. 2. Run Configuration |
| 1300 (Operating system not found) |
1. Run Setup with known good diskette 2. Fixed Disk Drive 3. Fixed Disk Adapter 4. Diskette Drive 5. System Board |
| 1701 (Fixed Disk X failed) |
1. Run Setup 2. Fixed Disk Drive 3. Fixed Disk Adapter 4. System Board |
| 1702 (Fixed Disk Drive Controller failed) |
1. Run Setup 2. Fixed Disk Adapter 3. Fixed Disk Drive 4. System Board |
| 1801 (No room for PCI option ROM) |
1. Run Reference Diskette 2. Failing Adapter 3. System Board |
| 1802 (No more I/O space available for PCI adapter) |
1. Run Reference Diskette 2. Failing Card 3. System Board |
| 1803 (No more memory (above 1MB for PCI adapter) |
1. Run Reference Diskette 2. Failing Card 3. System Board |
| 1804 (No more memory (below 1MB for PCI adapter) |
1. Run Reference Diskette 2. Failing Card 3. System Board |
| 1805 (PCI option ROM checksum error) |
1. Remove Failing PCI Card 2. System Board |
| 1962 (No valid boot device found, be sure the drive you want to start from is the boot sequence) |
1. Run Configuration/Setup 2. Run Diagnostics 3. Drive Cable 4. Hard Disk Drive 5. System Board |
| 2401 (Monitor type does not match CMOS) |
1. Run Setup and enter correct monitor type 2. Video Display 3. Video Adapter 4. System Board |
| 2462 (Video controller error) |
1. Display 2. System Board |
| 000247100 (Type 8641) L2 processor cache was disabled, do the following - Boot the system diagnostics. - Run the processor tests. - When asked if you want to turn on the processor cache, reply, "yes," and the error will be cleared. |
1. N/A |
| I9990301 (Fixed boot sector error, no operating system installed) |
1. Install operating system to hard disk drive. |
| 8601, 8603 (Pointing Device Error) |
1. Pointing Device 2. System Board |
Document Location
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Document Information
Modified date:
23 January 2019
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