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"Error Code 80071392 : Error in creating user, The object already exists" error when creating new (Citrix) user inside AD Manage website

Troubleshooting


Problem

Customer would like to create a new Citrix user (for Controller-on-Cloud). User launches AD Manage website, and tries to create a user.
An error appears.

Symptom

Error Code 80071392 : Error in creating user, The object already exists

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
12 October 2021

UID

ibm10884714