Troubleshooting
Problem
This technote explains how to resolve an "Error code 116" response. This can occur with IBM Rational ClearQuest during login or when validating LDAP with SSL autentication.
Symptom
This problem occurs when validating LDAP with SSL authentication using the command installutil validateldap. It can also occur when logging into ClearQuest when LDAP with SSL authentication is already configured. Here is the full error message:
LDAP operation 'ratl_ldap_simple_bind_s' failed with error code 116. Description: Failed to connect to ssl server.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"User Administration - LDAP","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.0.6;7.0.0.7;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4;7.0.1.5;7.0.1.6;7.1;7.1.0.1;7.1.0.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21307028