Error Code 10061: Connection refused

Troubleshooting

Problem

I have installed IBM SPSS Statistics 19 on Windows XP. I am unable to launch the Help Menu. It will not open from the dialog window or from the Help->Topics Menu. My version of Internet Explorer is 7.0. I get the following error page: Explanation: The Web server refused the connection. Try the following: Refresh page: Check Spelling: Access from a link: Contact website: If you are still not able to view the requested page, try contacting your administrator or Help Desk. Technical Information (for support personnel) Error Code 10061: Connection refused Background: The server you are attempting to access has refused the connection with the gateway. This usually results from trying to connect to a service that is inactive on the server. Date: 9/24/2010 time: Server: (name of server) Source: Remote server

[{"Product":{"code":"SSLVMB","label":"IBM SPSS Statistics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"19.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

91486

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Document Information

More support for:
IBM SPSS Statistics

Software version:
19.0

Operating system(s):
Windows

Document number:
426427

Modified date:
16 June 2018

UID

swg21487875

IBM Support

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