Error: "Code 1" when SiteProtector Web Server service fails to start

Troubleshooting

Problem

When trying to start the SiteProtector Web Server service, it fails to start with "service-specific error code 1."

Symptom

On a system with the X-Press Update Server running 3.1.1 or higher, the SiteProtector Web Server service fails to start with the following message:

Windows could not start the SiteProtector Web Server on Local Computer. For more information, review the System Event log. If this is a non-Microsoft service, contact the service vender, and refer to service-specific error code 1.

In Event Viewer under the System event logs, the following error is displayed:

Event ID 7024: The SiteProtector Web Server service terminated with the following service-specific error:

Incorrect function.

In the Application event logs, the following error is displayed:

Event ID 3299: The Apache service named reported the following error:

>>> :/Program Files/ISS/SiteProtector/Application Server/webserver/IHS/modules/mod_iss_update.so into server: The specified module could not be found.

[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Security SiteProtector System

Software version:
3.0, 3.1.1

Operating system(s):
Windows

Document number:
265209

Modified date:
21 January 2021

UID

swg21903662

IBM Support

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