Troubleshooting
Problem
The version of the IBM Cognos product has been upgraded (for example upgraded from Controller 8.x to Controller 8.y). When attempting to start the IBM Cognos 8 service by launching 'Cognos Configuration', and pressing the 'start' icon, the services attempts to start, but there is an error message.
Symptom
Successfully launched a test JVM with the memory setting of '1152'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.
To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
Since the value is empty, the feature is disabled. There is nothing to test.
11:24:23, 'LogService', 'StartService', 'Success'.
11:24:25, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
11:24:25, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. CM-SYS-5003 Content Manager is unable to access the content store. Verify your database connection parameters, and then contact your database administrator for assistance. Failed Logon:com.jnetdirect.jsql.JSQLException: Trusted connection failed. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. [OleDB Status:80040e4d], url:jdbc:JSQLConnect://SQLservername:1433/ContentStore_name/trustedAuthentication=true Cause: Failed Logon:com.jnetdirect.jsql.JSQLException: Trusted connection failed. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. [OleDB Status:80040e4d], url:jdbc:JSQLConnect://entsql1:1433/Hermes_ContentStore/trustedAuthentication=true Runtime Exception stack trace: com.jnetdirect.jsql.JSQLException: Failed Logon:com.jnetdirect.jsql.JSQLException: Trusted connection failed. Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'. [OleDB Status:80040e4d], url:jdbc:JSQLConnect://SQLSERVER:1433/ContentStore/trustedAuthentication=true at com.jnetdirect.jsql.JSQLDriver.connect(Unknown Source) at java.sql.DriverManager.getConnection(DriverManager.java:562) at java.sql.DriverManager.getConnection(DriverManager.java:208) at com.cognos.cm.dbstore.CMDbStoreFactory.getInitialConnection(CMDbStoreFactory.java:1929) at com.cognos.cm.dbstore.CMDbStoreFactory.initContentIndependentBeforeLock(CMDbStoreFactory.java:2051) at com.cognos.cm.dbstore.CMDbStore.initializeContentIndependentBeforeLock(CMDbStore.java:4586) at com.cognos.cm.server.CMServlet.initializeContentStoreContentIndependentBeforeLock(CMServlet.java:2405) at com.cognos.cm.server.CMServlet.init(CMServlet.java:2130) at com.cognos.cm.server.ContentManager.start(ContentManager.java:301) at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:63) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:101) at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:416) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:681) at java.lang.Thread.run(Thread.java:810)
11:24:26, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
11:24:56, 'CPS Producer Registration Service', 'StopService', 'Success'.
11:24:56, 'CPS Producer Registration Service', 'StopService', 'Success'.
11:24:56, 'MonitorService', 'StopService', 'Success'.
11:24:56, 'MonitorService', 'StopService', 'Success'.
11:24:56, 'SystemService', 'StopService', 'Success'.
11:24:56, 'SystemService', 'StopService', 'Success'.
11:24:56, 'ReportDataService', 'StopService', 'Success'.
11:24:56, 'ReportDataService', 'StopService', 'Success'.
11:24:56, 'BatchReportService', 'StopService', 'Success'.
11:24:56, 'BatchReportService', 'StopService', 'Success'.
11:24:56, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
11:24:56, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
11:24:56, 'EventService', 'StopService', 'Success'.
11:24:56, 'EventService', 'StopService', 'Success'.
11:24:56, 'MetadataService', 'StopService', 'Success'.
11:24:56, 'MetadataService', 'StopService', 'Success'.
11:24:56, 'DeliveryService', 'StopService', 'Success'.
11:24:56, 'DeliveryService', 'StopService', 'Success'.
11:24:56, 'JobService', 'StopService', 'Success'.
11:24:56, 'JobService', 'StopService', 'Success'.
11:24:56, 'ReportService', 'StopService', 'Success'.
11:24:56, 'ReportService', 'StopService', 'Success'.
[ ERROR ] An error has occurred within Tomcat. Please check the log file 'C:/Program Files/cognos/c8/logs/tomcat.log'.
11:24:57, 'ContentManagerService', 'StopService', 'Success'.
11:24:57, 'ContentManagerService', 'StopService', 'Success'.
11:24:57, 'LogService', 'StopService', 'Success'.
11:24:57, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.4, 8.3, 8.2, 8.1
Operating system(s):
Windows
Document number:
389807
Modified date:
08 May 2025
UID
swg21389708