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Error 'Cannot bulk load because the file... ...could not be opened' when refreshing Excel link

Troubleshooting


Problem

User opens Excel link (.XLS) spreadsheet file. User clicks 'Controller - Refresh F9' to run the report. After a short time (e.g. a few seconds), user receives error message.

Symptom

The error will vary slightly depending on the environment.

Example #1:

    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient
    Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
    System.Runtime.InteropServices.COMException (0x80040E14): Cannot bulk load because the file
    \\SQLservername\sharename\FA06608C6.tbl could not be opened. Operating system error code 5(Access is denied.).
    Server: SQLservername Share: sharename User: Psw: ***** Transfer: 0 Prefix: E398E5F71CAC403186024A8F...
    Direct Caller: E398E......
    at Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValuesBulk(String sGuid, String sKeys, String sMcurr, Boolean
    bLocLang, String sUser, String sRep, Boolean bIsLnk, String sSortOrd, Int32 lOptBitSet)
    --- End of innter exception stack trace ---
    OK

Event Log:
    Event Type: Warning
    Event Source: Cognos Controller
    Event Category: None
    Event ID: 0
    Date: 22/04/2008
    Time: 14:42:38
    User: N/A
    Computer: SERVERNAME
    Description:
    Error occured at 22/04/2008 14:42:38 in Microsoft Office 2003, Error No=5, Source=FrangoDirect.ExcelLinkD.FetchValuesBulk#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E14): Cannot bulk load because the file "\\SQLSERVER\sharename\F7BE20426.tbl" could not be opened. Operating system error code 5(Access is denied.). Server: SQLSERVER Share: sharename User: domainname\COM+_username Psw: ***** Transfer: 0 Prefix: 6EF9CDA450074C0C85805D9101F75A66 Direct Caller: 6EF9CDA450074C0C85805D9101F75A66
    at Cognos.Controller.Proxy.CCRWS.ExcelLinkB_FetchValuesBulk(String sGuid, String sKeys, String sMcurr, Boolean bLocLang, String sUser, String sRep, Boolean bIsLnk, String sSortOrd, Int32 lOptBitSet)
    --- End of inner exception stack trace ---, HelpFile= HelpContext=0


Example #2: (Seen when the NTFS permissions denied the MSSQL Windows service rights to read the files)

Cannot bulk load. The file "\\server\share\randomfile.tbl" does not exist.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1038889

Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.0, 10.1.1, 10.1, 8.5.1, 8.5, 8.4, 8.3

Operating system(s):
Windows

Document number:
375523

Modified date:
08 May 2025

UID

swg21347757

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