Troubleshooting
Problem
Users might find that SiteProtector updates fail with an "Authenticode signature verification failed" error on a deployment without internet access.
Symptom
Errors like the following might be shown in the d_csftrace.txt file that is created when gathering issDaemon debug logs:
issDaemon::theDaemonLog(error): [X-Press Update] failure: Authenticode signature verification failed for AgentManager_WINNT_XXX_ST_3_1_1_26.xpu: The revocation process could not continue - the certificate(s) could not be checked. [ID=0x800b010e]
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Certificate","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
To view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Security SiteProtector System
Software version:
3.0, 3.1.1
Operating system(s):
Windows
Document number:
276545
Modified date:
21 January 2021
UID
swg21981484
Manage My Notification Subscriptions