Troubleshooting
Problem
Users might find that SiteProtector updates fail with an "Authenticode signature verification failed" error on a deployment without internet access.
Symptom
Errors like the following might be shown in the d_csftrace.txt file that is created when gathering issDaemon debug logs:
issDaemon::theDaemonLog(error): [X-Press Update] failure: Authenticode signature verification failed for AgentManager_WINNT_XXX_ST_3_1_1_26.xpu: The revocation process could not continue - the certificate(s) could not be checked. [ID=0x800b010e]
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Certificate","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
21 January 2021
UID
swg21981484