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Error 7001 Symptom 18 There is no license for IBM SPSS Statistics Authorized User.

Troubleshooting


Problem

Launch SPSS Statistics Authorized User and receive an error that there is no license for IBM SPSS Statistics. Error # 7001, specific symptom number 18.

Symptom

Error 7001/18
Error description:
Error # 7001
There is no license for IBM SPSS Statistics. This could be due to a missing license file or no more network licenses available. For detailed information about this problem, run the 'showlic' utility found in the product installation directory.
Execution of this command stops.
Specific symptom number: 18

Cause

The Statistics program was unable to read the licenses from the file containing license keys. Therefore the error 7001 with a specific symptom of 18 was returned.

Diagnosing The Problem

flow_licensing
At point 6 on the above's flowchart License Authorization Wizard creates a file containing a valid license for the product and version. Its name is lservrc 
The default path to the created file is:
32bit Windows C:\Program Files(x86)\IBM\SPSS\<SPSS product>\<SPSS product version>\lservrc
64bit Windows C:\Program Files\IBM\SPSS\<SPSS product>\<SPSS product version>\lservrc
MacOS (Version <= 26.0): /Applications/IBM/SPSS/<product>/<product version>/ right click on SPSS<product>.app and select Show package content Then click on Contents -> Bin folder.
MacOS (Version 27.0.x.0): /Applications/IBM SPSS Statistics 27/Resources/Activation/lservrc

If you cannot find this file in the directoriers below, it means that file was not created due to limited permission for your user's account on the PC. Sometimes you may see that LAW is indicating successful authorization but
- there is no lservrc file.
- there is empty content of the file.
- If the file is there but it only contains " " sign, it means that LAW was not able to overwrite the file due to permission issues. Typical lservrc containing license key looks in this format:
A1B2C3D4E5F6G7H8I9J0K1L2M3N4O5P6Q7R8S9T0U1V2W3X4Y5Z6A7B8C9D0E1F2G3H4# "1200" version "250", expires Midnight of Jan 31, 2020, exclusive
- on some MacOS systems authorization is completed and lservrc is created correctly, however SPSS product still can't read the license
Therefore the error 7001 with a specific symptom of 18 was returned

Resolving The Problem

Windows: 
- Try to run License Authorization Wizard while logged in as an Administrator and using  "Right-Click -> Run as Administrator"
- On Windows 10 issue may be caused by insufficient privileges granted to the account. You may try to take full control of SPSS installation directory 
MacOS
In typical scenario authorization code is accepted, lservrc file is populated but SPSS product still cannot run properly (There is no license for SPSS product). This can happen on some MacOS systems when you have a lock code starting with 10-.

1) Open up FINDER 
2) Open up the APPLICATIONS folder 
3) Open up the IBM folder 
4) Open up the SPSS folder 
5) Open up the Statistics folder 
6) Open up the folder for version of product
7) Locate the "SPSS<product>.app" (application bundle) right click, and choose "Show Package Contents". 
8) Open up the "Contents" folder 
9) Open up the "bin" folder 
10) Locate and Control Click the file echoid.dat and choose Open With, and then choose to open it with TextEdit.app (pre-installed on a Mac below Applications\Utilities folder)
11) Change the value in the file echoid.dat from 0x010 to 0x004 
12) Save the echoid.dat file with same name
13) Delete the current license file LSERVRC file in this directory (if one exists, if not continue) 
14) Run the License Authorization Wizard of SPSS on /Applications/IBM/SPSS/<product>/<version>/ while the computer is connected to the internet . Make sure you see a lock code that begins with 4- on the wizard now. Use the same 20 digit authorization code you got before. 
15) REBOOT the Mac.
16) Then launch SPSS product. The software should now launch without error. 

 
If all the steps above failed, please contact SPSS Support by opening a case or chatting with support.

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Document Information

Modified date:
18 May 2021

UID

swg21623152

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