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Troubleshooting
Problem
When you save a document using the Edit Online feature of Rational RequisiteWeb on Microsoft® Internet Explorer 8, 64-bit version, it fails with an error message stating that there was a file permission error.
Symptom
Error message:
5487: Word cannot complete the save due to a file permission error
Saving the document again displays a warning that there is a newer version of the document on the server.
Cause
Microsoft Internet Explorer 8, 64-bit version, security settings affects the way RequisiteWeb integrates with Microsoft Word.
Environment
Windows® 7, 64-bit version, Windows Vista, 64-bit version, Windows Server 2008, 64-bit version, Windows Server 2008 R2, 64-bit version, Internet Explorer 8, 64-bit version
Resolving The Problem
The problem can be fixed by updating to a newer version of Microsoft Internet Explorer (8.0.6001.18702 or later) or by using another supported browser.
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Document Information
More support for:
Rational RequisitePro
Software version:
7.1, 7.1.0.1, 7.1.0.2, 7.1.1, 7.1.1.1, 7.1.1.2, 7.1.1.3, 7.1.1.4, 7.1.1.5, 7.1.1.6, 7.1.1.7, 7.1.1.8, 7.1.1.9, 7.1.2, 7.1.2.1, 7.1.2.2, 7.1.2.3, 7.1.2.4, 7.1.2.5, 7.1.2.6, 7.1.2.7, 7.1.2.8, 7.1.3, 7.1.3.1, 7.1.3.2, 7.1.3.3, 7.1.3.4
Operating system(s):
Windows
Document number:
211783
Modified date:
16 June 2018
UID
swg21606684
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