Troubleshooting
Problem
This technote explains why the error, "Error 1720 there is a problem with this Microsoft Windows Installer Package," might occur when installing IBM® Rational® RequisitePro.
Symptom
The full error message is:
Error 1720 there is a problem with this Windows Installer Package. A script required for this install to complete could not be run.
[{"Product":{"code":"SSSHCT","label":"Rational RequisitePro"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00; 2003.06.10; 2003.06.12; 2003.06.13; 2003.06.14; 2003.06.15; 2003.06.16; 7.0.0.1; 7.0.1; 7.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21271508