Troubleshooting
Problem
SiteProtector Application Server service fails to start with message "Error 1067: The Process terminated unexpectedly."
Symptom
The SiteProtector Console would not connect to the SiteProtector Application Server. When verifying the status of the SiteProtector Application Server service, it is found as not running. When trying to start the service, it fails to start and a pop-up with the following error is displayed:
There is also this message in the Application log:
Windows could not start the SiteProtector Application Server Service service on [Local Computer].
Error: 1067: The Process terminated unexpectedly.There is also this message in the Application log:
The Java Virtual Machine has exited with a code of 1, the service is being stopped.
[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Application Server","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
22 January 2021
UID
swg21980524