Troubleshooting
Problem
This technote explains how to resolve an error 1053, that might occur when starting the Crystal Report Application Server that is used with the IBM Rational ClearQuest Web server.
Symptom
Starting the Report Application Server, (Start > All programs > BusinessObjects XI > Crystal Reports Server >Central Configuration Manager), causes the following error:
Could not start the Crystal Report Application Server service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.Cause
The Microsoft Windows Data Execution Prevention (DEP) might be set incorrectly.
Resolving The Problem
To resolve this issue:
- Go to My Computer.
- Right click Properties > Advanced > Settings (Performance) > Data Execution Prevention tab.
- Select the "Turn on DEP for all programs and services except those I select" option.
- Add crystalras.exe to the list which is located in the C:\Program Files\Common Files\Business Objects\3.0\bin directory.
- Restart the Report Application Server. It should successfully start.
Note: If there is an unknown window that pop-ups while the Report Application Server is running, this can be eliminate by changing the following:
Start > Settings > Control Panel > Administrative Tools > Services
From the listing of services look for the Report Application Server.
- Right click on the service and access the properties.
- In the Properties, find the Log On tab.
- In the Log on tab, make sure that the option to "Allow service to interact with the desktop" is NOT CHECKED.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.16;7.0;7.0.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21289964