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ERR_CONNECTION_TIMED_OUT when trying to access secure Maximo browser with HTTPS after setting up SSL configurations within the IBM HTTP Server.

Troubleshooting


Problem

ERR_CONNECTION_TIMED_OUT when trying to access secure Maximo browser with HTTPS after setting up SSL configurations within the IBM HTTP Server.

The user is not able to receive the Maximo screen after entering secure Maximo URL as  https://hostname:port/maximo on any browser.

Symptom

 After entering the secure Maximo URL as https://hostname:port/maximo and hitting enter, the browser keeps on loading and spinning till it ends the connection with ERR_CONNECTION_TIMED_OUT error.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.5;7.6;7.6.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Maximo Asset Management

Software version:
7.5, 7.6, 7.6.1

Operating system(s):
Windows

Document number:
787905

Modified date:
28 June 2022

UID

ibm10787905

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