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Entering or Viewing a Support Request

Question & Answer


Question

Entering or Viewing a Support Request

Answer

Entering or Viewing a Support Request

Before you begin

You can use Support Center to create a support requestfree of charge. You can also view any support request that you enteredduring the last 90 days.

CAUTION:
Do not use SupportCenter to report a Severity Level 1 (production down) problem. Inthis case call the toll-free number (1-877-432-4300).

Tocreate or view a support request:

Procedure

  1. In your Internet browser navigate tocustomer.sterlingcommerce.com andlog in.
  2. In the left pane under Product Supportclick Open and View Cases. Allof your open cases are displayed.
  3. If you want to open a new case under the Welcome messageselect Open a Case.
  4. Select the appropriate severity level from the list andcomplete steps as necessary.
  5. From the list select the appropriate product.
  6. In Problem Description type yourquestion or a brief description of the problem.
  7. Click Submit Case.

Results

If this issue is not a production-down issue CustomerSupport will contact you accordingly.

If this is a production-downissue contact Customer Support by telephone. To obtain a list ofCustomer Support telephone numbers on the Report A Case Web pageunder Severity Guidelines click Please call your customersupport group.

Parent topic: Using the Support Center
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Document Information

Modified date:
08 December 2018

UID

ibm10758691

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