IBM Support

Enhanced Customer Data Repository (ECuRep) - Send data

General Page

General information about data uploads to ECuRep.

ECuRep offers various secure methods for transmitting data to IBM, with the file size influencing the available options. For encrypted data transmission, you can use HTTPS, FTPS (FTP over TLS), or SFTP (Secure FTP (SSH)). All servers require authentication.
For web access, use your IBMid to authenticate. For FTPS and SFTP servers, create an IBM Support File Transfer ID . This ID remains valid until revoked, and the password is only shown during creation. If you lose the password, you must delete the ID and create a new one.
In case of potential or confirmed security exposures, IBM may modify the client-facing server's security settings, such as encryption protocols and cipher suites, without prior notice.

Upload methods and protocols

Available methods and protocols Upload data
HTTPS All data is transmitted securely using www.ecurep.ibm.com .
Choose Java utility to upload data in the order of several 10GBs.
Secure FTP
(FTPS and SFTP)
Both secure FTP methods are supported.
Java utility
(IBM SDDUU)
All data is transmitted securely using the Java utility .
z/OS utility
(IBM PDUU)
All data is transmitted securely using the z/OS utility .
Email
Yes, secure emails supported.
Note: max. data size < 20MB!
Follow this method only when directed by IBM Support.

The easiest way to send problem documentation files to IBM is via your Web browser:

To upload problem documentation files via alternative methods, refer to the help section.

General encryption information

The upload server will support encryption methods as directed by IBM CIO or IBM Security only. This means ciphers and protocols are added or removed without further notice to ensure secure data transfers. For details about the encryption used by ECuRep, open the tab "Encryption".

Speed of transfer

While you can send data to any of our addresses, your speed of transfer is quickest if you use choose the geographic location nearest your physical location.

Americas

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: testcase.boulder.ibm.com

Asia Pacific

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: ftps.ap.ecurep.ibm.com

Europe

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: ftps.ecurep.ibm.com

Related links

[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"ECUREP","label":"ECuRep notice"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
11 March 2025

UID

ibm10739401