Troubleshooting
Problem
If you are using an Engine instance which connects to an Oracle RAC cluster via Oracle SCAN (Single Client Access Name) you may find that the Engine is unable to connect to the database. An error such as below may be seen in the Engine log: ODBC [08001] [InitiateSystems][ODBC Oracle Wire Protocol driver][Oracle]TNS-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor (DBError=-1)
[{"Product":{"code":"SSLVY3","label":"Initiate Master Data Service"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Initiate Master Data Service
Software version:
Version Independent
Document number:
213139
Modified date:
16 June 2018
UID
swg21608152
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