Troubleshooting
Problem
While using Email Listener with OAuth, you might face the issue scenario where the listener is errorring with the following message in the Systemout.log file.
[DEBUG] [MAXIMO] [CID-CRON-577969] Method ACTION is called on LSNRCRON.LSNR30
[ERROR] [MAXIMO] [CID-CRON-577969] Encountered error processing e-mails from mail server.
psdi.util.MXApplicationException: BMXAA10029E - Fetching the OAuth access token failed. This is caused by invalid client credentials, an invalid refresh token or other problem related to fetching the access token.
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer(EmailListnerTask.java:704) [businessobjects.jar:?]
at psdi.common.emailstner.EmailListnerTask.performTask(EmailListnerTask.java:267) [businessobjects.jar:?]
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.java:49) [businessobjects.jar:?]
at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2594) [businessobjects.jar:?]
at psdi.server.CronTaskManager.access$1100(CronTaskManager.java:107) [businessobjects.jar:?]
at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3512) [businessobjects.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:522) [?:1.8.0-internal]
at java.util.concurrent.FutureTask.run(FutureTask.java:277) [?:1.8.0-internal]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:191) [?:1.8.0-internal]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) [?:1.8.0-internal]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1153) [?:1.8.0-internal]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:1.8.0-internal]
at java.lang.Thread.run(Thread.java:785) [?:1.8.0-internal]
[ERROR] [MAXIMO] [CID-CRON-577969] Encountered error processing e-mails from mail server.
psdi.util.MXApplicationException: BMXAA10029E - Fetching the OAuth access token failed. This is caused by invalid client credentials, an invalid refresh token or other problem related to fetching the access token.
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer(EmailListnerTask.java:704) [businessobjects.jar:?]
at psdi.common.emailstner.EmailListnerTask.performTask(EmailListnerTask.java:267) [businessobjects.jar:?]
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.java:49) [businessobjects.jar:?]
at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:2594) [businessobjects.jar:?]
at psdi.server.CronTaskManager.access$1100(CronTaskManager.java:107) [businessobjects.jar:?]
at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:3512) [businessobjects.jar:?]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:522) [?:1.8.0-internal]
at java.util.concurrent.FutureTask.run(FutureTask.java:277) [?:1.8.0-internal]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:191) [?:1.8.0-internal]
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) [?:1.8.0-internal]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1153) [?:1.8.0-internal]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:1.8.0-internal]
at java.lang.Thread.run(Thread.java:785) [?:1.8.0-internal]
You have checked and recreated the refresh token, password and all other details according to the documentation below, however nothing seems to work.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
ibm17155040