Product Documentation
Abstract
You can enable logging for Daeja ViewONE Professional and Daeja ViewONE Virtual from the IBM Content Navigator administration tool. If you know that a problem occurs for a specific feature, you can target your logging to that feature.
Content
About this task
You can use logging to troubleshoot problems with Daeja ViewONE Professional and Daeja ViewONE Virtual. If you have enabled the server modules for document streaming or permanent redaction, you can also use logging to troubleshoot problems with those modules.
You can enable different types of logging:
- Enable trace logging if you want to troubleshoot general issues with the viewer or module.
- Enable network logging if you want to determine where delays occur with the viewer or module or to troubleshoot errors with your server connection, MIME types, or file length.
- Enable annotations logging if you want to troubleshoot issues with creating, saving, or loading annotations in the viewer.
- On Windows systems, you can access the Java console from the Control Panel.
- On Mac OS systems, you can access the Java console from the System Preferences.
For Daeja ViewONE Virtual, Document Streaming Server Module, and Permanent Redaction Server Module, you must specify the fully qualified path and name of the log file where you want to store logging information. install_dir is the directory where IBM Content Navigator is installed:
- Daeja ViewONE Vitual logging:
install_dir\config\virtual.log - Document Streaming Server Module logging:
install_dir\config\streamer.log - Permanent Redaction Server Module logging:
install_dir\config\redactofile.log
Note: You can use the keyword <stdout> for a log file name. The Daeja logs will be routed to the application server's STDOUT location. For example, WebSphere application server redirects STDOUT messages to the SystemOut.log file by default.
Important: If you remove the log file name, you disable logging for the viewer or module. If you do not specify a location for the log file, the log file is not created.
Procedure
To configure logging for Daeja ViewONE viewers and modules:
- Open the IBM Content Navigator administration tool and click Settings.
- Click the Logging tab. In the Daeja ViewONE logging section, enable the types of logging information that you want to view:
- For Daeja ViewONE Professional logging, enable trace, network, or annotations logging.
- For Daeja ViewONE Virtual logging, enable trace, network, or annotations logging, and specify the name of the log file where you want to store the logging information.
- For Document Streaming Server Module logging, enable trace or network logging, and specify the name of the log file where you want to store the logging information.
- For Permanent Redaction Server Module logging, enable trace or network logging, and specify the name of the log file where you want to store the logging information.
- Save your changes.
- Optional: If you need to set other parameters for logging, click Settings > Daeja ViewONE, click the applicable tab, and use Additional Settings to specify the parameter and value. For more information about parameters and valid values, see IBM Daeja ViewONE Parameters Reference Manual.
- Restart the IBM Content Navigator server for the logging changes to take effect.
[{"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF014","label":"iOS"},{"code":"PF033","label":"Windows"}],"Version":"2.0.3.7;2.0.3","Edition":"","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]
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Document Information
Modified date:
17 June 2018
UID
swg27043161