IBM Support

Enabling IRA trace on Web Gateway Appliance

Troubleshooting


Problem

Instructions on how to enable an IRA trace within the IBM Security Web Gateway Appliance LMI.

Environment

Web Gateway Appliance

Resolving The Problem

STATEMENT OF INTENT

This document serves as instructions for enabling tracing for IRA (user registry) communications within the Web Gateway Appliance. IBM Support recommends verifying available space on the Web Gateway Appliance to successfully complete a trace. Failure to do so may cause an outage.

This should only be attempted on direct request from IBM support.

ENABLING IRA TRACING WITHIN THE WEB GATEWAY APPLIANCE LMI



1. Access the Web Gateway Appliance directly via a browser and login.
https://<Web Gateway Management Node>/reverseproxy




2. Select the Instance.


**NOTE** For this example, the instance name is 'Default'. This my be different in production environment.


3. Choose Manage -> Troubleshooting -> Tracing.




4. Select a filter of "pd.ivc.ira".

a. First select the Filter Bar



b. Type "pd.ivc.ira" in Value.



c. Select the 'Filter' button.


5. Select the "Edit" button on the pd.iva.ira




6. In the dialog, set the level to 9 and select "Save". This will dynamically enable 'pd.ivc.ira' tracing.




7. Recreate the problem


8. Wait 20 seconds


9. Disable tracing by setting level to '0' (See Steps 5 and 6) and select "Save".




10. Collect the support files.

a. From the LMI, use Manage System Settings -> Support Files


11. Upload to support


**NOTE** IBM support may ask for other trace components to be enabled in order to provide a successful resolution.

[{"Product":{"code":"SSPREK","label":"Tivoli Access Manager for e-business"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"WebSeal AMP Appliance","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0;8.0;8.0.1;9.0","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Product Synonym

ITAM TAM ISAM SAM TAMeb

Document Information

Modified date:
16 June 2018

UID

swg21663298