Troubleshooting
Problem
IBM Cognos Planning uses licensed third party components that require the use of 8dot3 compatible file names. Windows 2012 Server, and other recent versions of Windows, have 8dot3 file name creation disabled by default for new volumes.
Symptom
The system may hang during the following Contributor Administration actions:
· Creation of a new Planning Application
· Deployment Import of an Application
· Go To Production process
Or in the web client, when a user attempts to open an eList item.
[{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Planning
Software version:
10.2, 10.1.1, 10.1
Operating system(s):
Windows
Document number:
297507
Modified date:
09 May 2025
UID
swg22009129
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