Troubleshooting
Problem
Complex Content Based Retrieval (CBR) queries can take over an hour to complete when querying large Content Search Services (CSS) collections. In such cases, a CSS client socket read timeout exception can occur which will cause the search operation to fail.
Symptom
CSS client side will see a "java.net.SocketTimeoutException: Read timed out error" in the P8 Content Platform Engine (CPE) log file. CSS server side will see a "java.net.SocketException: Broken pipe" error in the CSS Trace log file.
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Search Services","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSNW2F","label":"FileNet P8 Platform"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
28 April 2025
UID
swg22003217