Troubleshooting
Problem
- User clicks 'Company - Command Center'.
- User highlights an entry and clicks the 'mail' (envelope) button.
- User types in email address for recipient, and presses 'send'.
An error appears.
Symptom
Send Notification Email
Email server reported an error, some or all messages could not be sent. Please check with your local administrator that the email server is operational and that the system configuration is correct (connection details can be found in details and/or log file).
Email server reported an error, some or all messages could not be sent. Please check with your local administrator that the email server is operational and that the system configuration is correct (connection details can be found in details and/or log file).
Details Example #1 (Controller 10.3.0)
Unable to send email, server reported error. Server setup: protocol=(default), host=SERVERNAME.COMPANYNAME.COM, port=(default), userId(not assigned), pw=(not assigned)
java.io.IOException: Unable to send email, server reported error. Server setup: protocol=(default), host=SERVERNAME.COMPANYNAME.COM, port=(default), userId=(not assigned), pw=(not assigned)
com.ibm.cognos.ccr.email.Mailer.handleSendProblem(Unknown Source)
com.ibm.cognos.ccr.email.Mailer.send(Unknown Source)
com.ibm.cognos.ccr.core.ui.util.EmailUtil$MySender.run(Unknown Source)
org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by:
org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: SERVERNAME.COMPANYNAME.COM, port: 25;
nested exception is:
java.net.ConnectException: Connection timed out: connect
Unable to send email, server reported error. Server setup: protocol=(default), host=SERVERNAME.COMPANYNAME.COM, port=(default), userId(not assigned), pw=(not assigned)
java.io.IOException: Unable to send email, server reported error. Server setup: protocol=(default), host=SERVERNAME.COMPANYNAME.COM, port=(default), userId=(not assigned), pw=(not assigned)
com.ibm.cognos.ccr.email.Mailer.handleSendProblem(Unknown Source)
com.ibm.cognos.ccr.email.Mailer.send(Unknown Source)
com.ibm.cognos.ccr.core.ui.util.EmailUtil$MySender.run(Unknown Source)
org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by:
org.springframework.mail.MailSendException: Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: SERVERNAME.COMPANYNAME.COM, port: 25;
nested exception is:
java.net.ConnectException: Connection timed out: connect
Details Example #2 (Controller 10.4.1)
Enable to send email, server reported error. Server setup: protocol=(default), host=WRONGSERVER, port=25, userId=(not assigned), pw=(not assigned)
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038442
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Document Information
Modified date:
08 May 2025
UID
swg21347705