Troubleshooting
Problem
Error message for EmailReader reading emails from POP3 email server
Symptom
EmailReader Service log:
- Exception: __LOGVIEWER__STACKTRACE_ com.micromuse.response.email.EmailDriverException is thrown
ImpactServer log:
- INFO [EmailReader] Error processing email com.micromuse.response.email.EmailDriverException: Unable to fetch messages
at com.micromuse.response.email.EmailEventFeedConnectionAdapter.waitForEvent(EmailEventFeedConnectionAdapter.java:135)
at com.micromuse.response.email.EmailReader.run(EmailReader.java:183)
at java.lang.Thread.run(Thread.java:761)
Caused by: com.micromuse.response.email.MailException: Error retrieving mail
at com.micromuse.response.email.MailRetriever.retrieveMessages (MailRetriever.java:451)
at com.micromuse.response.email.EmailEventFeedConnectionAdapter.retrieveMessages(EmailEventFeedConnectionAdapter.java:113)
at com.micromuse.response.email.EmailEventFeedConnectionAdapter.waitForEvent(EmailEventFeedConnectionAdapter.java:133)
... 2 more
Caused by: com.micromuse.response.email.MailException: Mail server connection failed
at com.micromuse.response.email.MailRetriever.connect(MailRetriever.java:399)
at com.micromuse.response.email.MailRetriever.retrieveMessages(MailRetriever.java:417)
... 4 more
Caused by: java.util.concurrent.TimeoutException
at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:239)
at java.util.concurrent.FutureTask.get(FutureTask.java:102)
at com.micromuse.response.email.MailRetriever.connect(MailRetriever.java:384)
... 5 more
[{"Product":{"code":"SSSHYH","label":"Tivoli Netcool\/Impact"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Netcool\/Impact","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.1;6.1.1;7.1.0","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21983005