How To
Summary
This document links documents with the steps to set up email Listener OAuth Configuration with Office 365. The steps described are applicable to Maximo 7.6.1.2, 7.6.1.3 versions and Manage versions.
Disclaimer
The IBM Maximo Support team is willing to help customers to solve any difficulties regarding the approach theme. However, it’s suitable to mention that it doesn’t reflects as entirely responsible for changes of other companies involved and mentioned in this document. It is recommended to contact Microsoft for further information.
Steps
Email Listener
The email Listener Application is a Maximo functionality that receives and processes incoming email messages by using a predefined workflow process with the create, update, or change the status of service requests, incidents, or problems.
Supporting Microsoft Office 365 email Listener Oauth Configuration, users must follow the steps described in this document to have access to request data and proceed with specific instructions.
This document is disposed as following:
IMAP Access is a fundamental requirement. Click here.
Verify and check Azure Active Directory Application Registration. Click here.
Follow these steps to get a refresh token from Microsoft. Click here.
The connection to Microsoft Office365 servers requires SSL Certificates. Click here for 7.6.1.2 or 7.6.1.3 environments, and click here for MAS Manage environments.
Important
1. Ensure that the version of the JavaMail API that is included in your Java™ 2 Platform, Enterprise Edition application server is version 1.5.2 or later (Application Server: IBM WebShpere Application Server 9.0.X). Earlier versions do not support 0Auth 2.0.
Document Location
Worldwide
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Document Information
Modified date:
19 April 2024
UID
ibm16566167