Question & Answer
Question
The mxe.adminEmail property is associated with the email address of the Service Account and emails from Maximo are successfully sent and delivered when logged in as MAXADMIN.
However, in some functionalities such as "Run Reports", emails are sent with the email of the connected user as a sender and the following error can occur:
[ERROR] [MAXIMO] [] Email send fail exception occurred. Valid Unsent addresses: youremailaddress@yourserver.com com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender
Is this expected behavior?
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbU1AAK","label":"System Administration-\u003EE-Mail Listeners"}],"ARM Case Number":"TS009947950","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 September 2025
UID
ibm16985869