Troubleshooting
Problem
An end user machine using the cognos contributor java client is failing to open all nodes for all applications with the E_FAIL (Unspecified error) This was working OK previously and there have been no system changes to the local system.
Symptom
GUI error:
'COM object method returns error code: 0x80004005; E_FAIL (Unspecified error)'
While [CCLMsg: system text='ServiceBrokerHost.nodeOpen() - open model'] [invokeStandardVirtualMethod(SourceField681) <- open(INodeModeImpl.java51)]
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21420608