Troubleshooting
Problem
User launches Controller classic client. User clicks on any JAVA menu item, for example:
- Maintain - Business Rules
- Maintain - Jobs - Define
An error appears.
Symptom
The exact error will vary depending on the menu item.
Example (Maintain - Business Rules)
com.ibm.cognos.ccr.integration.IntegrationFacadeException: org.eclipse.core.runtime.adaptor.EclipseStarter failed!
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: com.ibm.cognos.ccr.common.NoSuchModelException: Unable to find instance of model of type: configproperty[ConfigPropertyModel]
at com.ibm.cognos.ccr.common.DefaultModelContext.throwNewNoSuchModelException(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, argument(s)=[url=http://<servername>/ibmcognos/controllerserver/CCRWS.asmx, passport=I5Zi0wYmFlLMTY5NDQ7MDszOzA7, request=executeTask(com.ibm.cognos.ccr.common.ws.ServerTask: beanID=inConfigpropertyModelDAO, methodName=getLatestSequenceNumber, args.length=0, args=[])]
at com.ibm.cognos.ccr.ccrws.JAXWSClient.processResponse(Unknown Source)
at com.ibm.cognos.ccr.ccrws.JAXWSClient.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.isDifferentModelVersion(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.needsRefresh(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getNewModel(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getSharedModel(Unknown Source)
... 10 more
Caused by: com.ibm.cognos.ccr.common.ResponseException: FAIL:org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'hidProvider' defined in class path resource [com/ibm/cognos/ccr/common/bto-db-dao-config.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'mappingDao' threw exception; nested exception is com.ibm.cognos.ccr.common.UnhandledException: Could not load the Entity in the MappingImportDAO
at com.ibm.cognos.ccr.common.WebServiceConnectionException.<init>(Unknown Source)
... 22 more
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:169)
at java.lang.Thread.run(Thread.java:818)
Caused by: com.ibm.cognos.ccr.common.FatalException: Failed to launch!
at com.ibm.cognos.ccr.integration.application.internal.IntegrationApplication.start(Unknown Source)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at com.ibm.cognos.ccr.integration.IntegrationServiceAdapter$MyEclipseStarter.run(IntegrationServiceAdapter.java:167)
... 1 more
Caused by: com.ibm.cognos.ccr.common.NoSuchModelException: Unable to find instance of model of type: configproperty[ConfigPropertyModel]
at com.ibm.cognos.ccr.common.DefaultModelContext.throwNewNoSuchModelException(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModelByIdentifier(Unknown Source)
at com.ibm.cognos.ccr.common.DefaultModelContext.getModel(Unknown Source)
at com.ibm.cognos.ccr.common.util.LocalizationUtils.getPresentationLocale(Unknown Source)
... 7 more
Caused by: com.ibm.cognos.ccr.common.WebServiceConnectionException: exceptionId=ERR.ANY.WEBSERVICECONNECTIONEXCEPTION.SERVICE_FAILED, argument(s)=[url=http://<servername>/ibmcognos/controllerserver/CCRWS.asmx, passport=I5Zi0wYmFlLMTY5NDQ7MDszOzA7, request=executeTask(com.ibm.cognos.ccr.common.ws.ServerTask: beanID=inConfigpropertyModelDAO, methodName=getLatestSequenceNumber, args.length=0, args=[])]
at com.ibm.cognos.ccr.ccrws.JAXWSClient.processResponse(Unknown Source)
at com.ibm.cognos.ccr.ccrws.JAXWSClient.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.executeTask(Unknown Source)
at com.ibm.cognos.ccr.ccrws.persistence.RemoteDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.getLatestSequenceNumber(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.isDifferentModelVersion(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.needsRefresh(Unknown Source)
at com.ibm.cognos.ccr.common.persistence.caching.CachingDao.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModel.load(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getNewModel(Unknown Source)
at com.ibm.cognos.ccr.common.AbstractModelFactory.getSharedModel(Unknown Source)
... 10 more
Caused by: com.ibm.cognos.ccr.common.ResponseException: FAIL:org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'hidProvider' defined in class path resource [com/ibm/cognos/ccr/common/bto-db-dao-config.xml]: Error setting property values; nested exception is org.springframework.beans.PropertyBatchUpdateException; nested PropertyAccessExceptions (1) are:
PropertyAccessException 1: org.springframework.beans.MethodInvocationException: Property 'mappingDao' threw exception; nested exception is com.ibm.cognos.ccr.common.UnhandledException: Could not load the Entity in the MappingImportDAO
at com.ibm.cognos.ccr.common.WebServiceConnectionException.<init>(Unknown Source)
... 22 more
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000Gmx2AAC","label":"Error"}],"ARM Case Number":"TS004015468","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Component:
Error
Software version:
All Version(s)
Document number:
6261473
Modified date:
09 May 2025
UID
ibm16261473
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