Troubleshooting
Problem
After installing Cognos Analytics "Easy install" option, attempting to start the services fails with below error. [Content Manager database connection] [ ERROR ] The database connection failed. [ ERROR ] Content Manager failed to connect to the content store. The connection string is "jdbc:db2://dolos:9080/csdb:retrieveMessagesFromServerOnGetMessage=true;fullyMaterializeLobData=false;". The error encountered is: "[jcc][t4][2019][11255][4.22.29] Connection authorization failure occurred. Reason: Authentication failed because of connectivity restrictions enforced by the security plug-in. ERRORCODE=-4214, SQLSTATE=28000"
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
01 May 2025
UID
swg22015967