Troubleshooting
Problem
WebSEAL returns HTTP 500 Internal Server Error if EAI response contains a user identity that is not a valid ISAM user
Symptom
Code: 0x13212072
Text: HPDIA0114E Could not acquire a client credential.
Resolving The Problem
If EAI returns a userid to WebSEAL that is not an ISAM user, HTTP 500 is the correct error response since the error is on the server side, as opposed to a 4xx which is a client error,
[{"Product":{"code":"SSPREK","label":"Tivoli Access Manager for e-business"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"WebSEAL","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.1.1;6.1;7.0;6.0","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
Product Synonym
ITAM ISAM AM TAM SAM
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Document Information
Modified date:
16 June 2018
UID
swg21636250