Troubleshooting
Problem
E3551081 Call Home SRC
Symptom
The E3551081 SRC with label +RemoteHMC in iqyylog.log is call homed when the customer is local to the HMC and attempting to access another HMC remotely.
This is reported when the customer launching a remote HMC task on the HMC encounters a network error or temporary connection issue event during the launch at the local console.
The task is found under HMC Management -> Launch Remote Hardware Management Console
Cause
This is an informational error and should not call home.
Environment
All versions of HMC code at V7 and V8 are impacted
Resolving The Problem
The situation should be a temporary issue once the network is functional between the HMCs, the window will launch.
A defect is opened to prevent the call home of this SRC in a future PTF or release.
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Document Information
Modified date:
22 September 2021
UID
nas8N1021287