IBM Support

DWC login page is unable to be displayed

Troubleshooting


Problem

After entered the URL of DWC from the browser, it is not showing anything and does not prompt for the login credentials.

Symptom

messages.log shows:
[9/8/19 1:26:04:258 CST] 0000002c com.ibm.ws.webcontainer.servlet               E SRVE0271E: Uncaught init() exception created by servlet [StartupServlet] in application [DWC]: javax.persistence.PersistenceException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.8.WAS-v20190322-2bc3d99): org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: java.sql.SQLNonTransientException: [jcc][t4][2043][11550][4.21.29] Exception java.net.ConnectException: Error opening socket to server <db2 host>/<IP> on port 50,000 with message: Connection refused (Connection refused). ERRORCODE=-4499, SQLSTATE=08001 DSRA0010E: SQL State = 08001, Error Code = -4,499
Error Code: -4499
...
Caused by: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.8.WAS-v20190322-2bc3d99): org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: java.sql.SQLNonTransientException: [jcc][t4][2043][11550][4.21.29] Exception java.net.ConnectException: Error opening socket to server <db2 host>/<IP> on port 50,000 with message: Connection refused (Connection refused). ERRORCODE=-4499, SQLSTATE=08001 DSRA0010E: SQL State = 08001, Error Code = -4,499
Error Code: -4499

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8GJD","label":"IBM Workload Automation"},"Component":"DWC","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
19 June 2020

UID

ibm11073224