Troubleshooting
Problem
Duplicate ALNDOMAIN country code values (where Domainid=PLUSPCOUNTRYCODES) are used for two different countries in the XLIFF files for the Service Provider 7.1.1 Launchpad. For example, the French translation of the Launchpad uses the country code CS for both Somalia and Serbia. When a duplicate code is encountered for the second time, the corresponding values, for both the country code and country name, are shown in English, rather than in the specified language. The following is an example of the error message that appears in the TDToolkit.log file, resulting from this issue after TDToolkit is run: [Domain]:[Value]:[DatabaseID] PLUSPCOUNTRYCODES:EC:PLUSPCOUNTRYCODES|EC PLUSPCOUNTRYCODES:DA:PLUSPCOUNTRYCODES|PR PLUSPCOUNTRYCODES:CS:PLUSPCOUNTRYCODES|CS These duplicates will cause SQL Errors during the update of the Database. In this example, the country code EC could not be set to a specific country because it has been used. Therefore, both the country code and country name values associated with the EC record remain in American Standard English.
[{"Product":{"code":"SSKVFR","label":"IBM Maximo for Service Providers"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSLKTY","label":"Maximo Asset Management for IT"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSWK4A","label":"Maximo Asset Management Essentials"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
swg21397561