IBM Support

Driver problems in Microsoft Windows - IBM LTO Tape Storage

Troubleshooting


Problem

Driver errors are seen in Windows on IBM LTO tape drives. A yellow exclamation mark appears in the Windows device manager.

Resolving The Problem

Source

RETAIN tip: H196100

Symptom

Driver errors are seen in Windows on IBM LTO tape drives. A yellow exclamation mark appears in the Windows device manager.

This covers the following IBM LTO tape drives:

  LTO 1 Full Height Option part number 00N8016 replacement part number (FRU) 37L5799
LTO 2 Full Height Option part number 59P6744 replacement part number (FRU) 71P9141
LTO 3 Full Height Option part number 25R0012 replacement part number (FRU) 25R0023
Option part number 39M5657 replacement part number (FRU) 25R0023 (RoHs)
replacement part number (FRU) 23R4808 (RoHs)
LTO 3 Half Height Option part number 43W8478 replacement part number (FRU) 23R7036
LTO 4 Half Height Option part number 44E8895 replacement part number (FRU) 45E1125

This also applies to tape Autoloaders and Libraries containing the following listed tape drives:

  3600 both Autoloader and Library replacement part number (FRU) 59P6654
4560-SLX (only the LTO Gen2 sled) replacement part number (FRU) 71P9170
3623-2LX replacement part number (FRU) 24P7315
3361 Library both the SCSI and Fibre drive sled options
3362 Autoloader both the SCSI and Fibre drive sled options

Affected configurations

The system may be any of the following IBM servers:

  • LTO Tape Storage, any model

The system is configured with at least one of the following:

  • Microsoft Windows 2000 Advanced Server, any service pack
  • Microsoft Windows 2000 Datacenter Server, any service pack
  • Microsoft Windows 2000 Professional, any service pack
  • Microsoft Windows 2000 Server, any service pack
  • Microsoft Windows 2003 Server, any service pack
  • Microsoft Windows 2003 Server for 32-bit Servers, any service pack
  • Microsoft Windows 2003 Server for 64-bit Servers, any service pack
  • Microsoft Windows 2003 Server, Datacenter Edition, any service pack
  • Microsoft Windows 2003 Server, EE x64, any service pack
  • Microsoft Windows 2003 Server, x64 Edition, any service pack
  • Microsoft Windows Server 2003/2003 R2, Datacenter x64 Edition, any service pack
  • Microsoft Windows Server 2008 R2 Datacenter , any service pack
  • Microsoft Windows Server 2008 R2 Enterprise, any service pack
  • Microsoft Windows Server 2008 R2 Foundation, any service pack
  • Microsoft Windows Server 2008, Datacenter 32-bit, any service pack
  • Microsoft Windows Server 2008, Datacenter 64-bit, any service pack
  • Microsoft Windows Server 2008, Enterprise 32-bit, any service pack
  • Microsoft Windows Server 2008, Enterprise 64-bit, any service pack
  • Microsoft Windows Server 2008, R2 Standard, any service pack
  • Microsoft Windows Server 2008, Standard 32-bit, any service pack
  • Microsoft Windows Server 2008, Standard 64-bit, any service pack

The system is configured with one or more of the following IBM Options:

  • 100 / 200 GB, Option part number 00N8016
  • 200 / 400 GB, Option part number 59P6744
  • 2U LTO Generation 2 Tape Autoloader, Option part number 36232LX
  • 2U Universal Tape Autoloader 3362, Option part number 33622LX
  • 400 / 800 GB, Option part number 25R0012
  • 4U Universal Tape Library, Option part number 33614LX
  • Fibre LTO Gen3 Drive Sled, Option part number 40K2575
  • Fibre LTO Gen3 Drive Sled, Option part number 42D8769
  • Half-High LTO Generation 3 SAS Tape Drive, Option part number 43W8478
  • Half-High LTO Generation 4 SAS Tape Drive, Option part number 44E8895
  • LTO Gen3 400 / 800 GB SCSI Tape Drive, Option part number 39M5657
  • SCSI LTO Gen3 Drive Sled, Option part number 40K2596
  • SCSI LTO Gen3 Drive Sled, Option part number 42C3942
  • SDLT / LTO Modular Tape Library, Option part number 4560SLX
  • Tape Storage Library 3600, Option part number 09N4048
  • Tape Storage Library 3600, Option part number 3600109
  • Tape Storage Library 3600, Option part number 3600220
  • Tape Storage Library 3600, Option part number 3600LXU
  • Tape Storage Library 3600, Option part number 3600R20
  • Tape Storage Library 4560, Option part number 4560XX1
  • Tape Storage Library 4560, Option part number 71P9146

Note: This does not imply that the network operating system will work under all combinations of hardware and software.

Please see the compatibility page for more information: http://www.ibm.com/servers/eserver/serverproven/compat/us/

- The system has the symptom described above.

Additional information

This is working as designed.

Do not try to install or update the tape driver from device manager.

Follow the instructions as indicated in the README file. Use the install_exclusive.exe or the install_nonexclusive.exe.

Refer to the README file for more details.

Also, note that there is an uninst.exe that is part of the IBM LTO package that can help in case of major issues with drivers.

Note: This does not apply to tape drives that do not have an IBM Inquiry String (you can see the Inquiry String at Power On Self Test (POST) or by collecting a Dynamic System Analysis (DSA)):

  Half Height LTO Gen 1
Half Height LTO Gen2
3607-26X
4560-SLX LTO Gen1 drive sled

Document Location

Worldwide

Operating System

System x Hardware Options:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QU00BRE","label":"System x Hardware Options->Tape Library->Tape Library 4560"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU01YKW","label":"System x Hardware Options->Tape Autoloader->Tape Autoloader 3600"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QU01YLI","label":"System x Hardware Options->Tape Library->Tape Library 3361"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QU01YLR","label":"System x Hardware Options->Tape Autoloader->Tape Autoloader 3362"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QU02VRQ","label":"System x Hardware Options->Tape Drive->LTO 3"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"QU03GYZ","label":"System x Hardware Options->Tape Drive->LTO 4"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5082352

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