Troubleshooting
Problem
User tries to access Cognos BI (or ReportNet) inside a web browser. User receives an error.
Symptom
DPR-ERR-2008
The dispatcher is unable to process the request. The request is directed to an unknown service name: local.xts.run.
The dispatcher is unable to process the request. The request is directed to an unknown service name: local.xts.run.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1014536
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Document Information
Modified date:
30 April 2025
UID
swg21339016