IBM Support

Downloading IBM Control Desk Fix Pack V7.6.0.3

Question & Answer


Question

This document explains how to download electronic files for IBM Control Desk, IBM Control Desk for Service Providers, and IBM Control Desk for Managed Service Providers Fix Pack V7.6.0.3.

Answer

What's new in IBM Control Desk V7.6.0.3
This fix pack includes enhancements and fixes to IBM Control Desk. For information about the enhancements in this release, see What's New in Fix Pack 7.6.0.3 in Control Desk documentation in IBM Knowledge Center. A list of the fixes to the product is included in the readme file that is provided with the fix pack.

Prerequisites

IBM Control Desk 7.6 or higher


System Requirements

Ensure that your target machines meet the hardware and software prerequisites listed in the IBM Control Desk wiki:
Version 7.6.0 System Requirements

Release Notes

Release notes contain information that you can review before beginning the installation process. The release notes are comprised of tech notes for known issues, troubleshooting tips for possible configuration issues, and other key product information. See IBM Control Desk on IBM Support.


Download Instructions

From the Fix Central website, download the files that are appropriate for your operating system to a temporary location on the IBM Control Desk administrative workstation.

Review the following tables to determine the correct files for your edition of the product and your platform. Select the table that corresponds to your edition of the product. Then find your platform in the appropriate table and download the files listed for your platform/component.

Complete the following steps to download the fix pack:

  1. Go to http://www.ibm.com/support/fixcentral/ and sign in.
  2. Click Find Product.
  3. In the Product selector field, specify Control Desk.
  4. For Installed Version, select 7.6.0.0.
  5. Select the appropriate platform and click Continue.
  6. Select Browse for Fixes and click Continue.
  7. Select the 7.6.0.3 fix pack and click Continue.
  8. Follow the instructions on Fix Central to download the files for your platform.
  9. Extract the fix pack files and open the readme file for step-by-step instructions for installing all of the components of the fix pack. You can also view a list of issues that the fix pack resolves.
IBM Control Desk
PlatformRequired/OptionalFile NameDescription
Win Serv x86-64RequiredICD7603adv.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603adv.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603adv.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal.exe Service Portal Installer for the optional Service Portal user interface.
Optionalibm-6.2.2.0-node-v6.2.2-win-x64.exe IBM nodejs 6.2.2 is required for Service Portal.

Linux x86-64RequiredICD7603adv.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603adv.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603adv.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux System z-64RequiredICD7603adv.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603adv.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603adv.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jar.Files for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux PPC-64RequiredICD7603adv.tar/Install/ControlDeskRepoFix pack files that are required for all installations

RequiredICD7603adv.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603adv.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

AIX PPC-64RequiredICD7603adv.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603adv.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603adv.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.



IBM Control Desk for Service Providers
PlatformRequired/OptionalFile NameDescription
Win Serv x86-64RequiredICD7603spi.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spi.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spi.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal.exe Service Portal Installer for the optional Service Portal user interface.
Optionalibm-6.2.2.0-node-v6.2.2-win-x64.exeIBM nodejs 6.2.2 is required for Service Portal.

Linux x86-64RequiredICD7603spi.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spi.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spi.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zip.Optional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux System z-64RequiredICD7603spi.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spi.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spi.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zip Optional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux PPC-64RequiredICD7603spi.tar/Install/ControlDeskRepoFix pack files that are required for all installations

RequiredICD7603spi.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spi.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

AIX PPC-64RequiredICD7603spi.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spi.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spi.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.



IBM Control Desk for Managed Service Providers
PlatformRequired/OptionalFile NameDescription
Win Serv x86-64RequiredICD7603spm.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spm.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spm.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal.exe Service Portal Installer for the optional Service Portal user interface.
Optional ibm-6.2.2.0-node-v6.2.2-win-x64.exe.IBM nodejs 6.2.2 is required for Service Portal.

Linux x86-64RequiredICD7603spm.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spm.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spm.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zip.Optional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux System z-64RequiredICD7603spm.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spm.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spm.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

Linux PPC-64RequiredICD7603spm.tar/Install/ControlDeskRepoFix pack files that are required for all installations

RequiredICD7603spm.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spm.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal.

AIX PPC-64RequiredICD7603spm.tar/Install/ControlDeskRepoFix pack files that are required for all installations
RequiredICD7603spm.tar/Install/ServiceProviderRepo/ServiceProviderInstallerRepository.zipFix pack files that are specific to Service Provider
RequiredTPAE_7608_IFIX.20170914-1342.im.zipInterim Fix IF003 for TPAE 7.6.0.8 that must be installed
RequiredSP7630_ifixes.20170911-1033.zipInterim Fix IF004 for Service Provider V7.6.3.0 that must be installed
OptionalICD7603spm.tar/Install/ControlDeskOptionalContentRepo/icd_optional_content_7.6.0.zipOptional Content that includes predefined artifacts and sample data. If you installed IBM Control Desk 7.6.0 optional content, it is recommended that you also install the IBM Control Desk 7.6.0.3 optional content.
OptionalITIC7603-Win.zip, ITIC7603-Unix.zip or IntegrationComposer7603.jarFiles for upgrading Integration Composer. Select the appropriate installation file for the operating system of the server on which you install Integration Composer. If ITIC V7.6.0.3 is already installed, use IntegrationComposer7603.jar to update it. See the readme file.
Optionalserviceportal_linux.binService Portal Installer for the optional Service Portal user interface. Service Portal is supported only on Red Hat Linux Version 6 64-bit.
Optionalibm-6.2.2.0-node-v6.2.2-linux-x64.binIBM nodejs 6.2.2 is required for Service Portal


Product Documentation

IBM Control Desk in IBM Knowledge Center

IBM Control Desk for Service Providers in IBM Knowledge Center

IBM Control Desk on Cloud in IBM Knowledge Center

[{"Product":{"code":"SSWT9A","label":"Control Desk"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.6.0.3","Edition":""}]

Document Information

Modified date:
29 September 2018

UID

swg22007622