Troubleshooting
Problem
On Windows 10, running DOORS Web Access 9.7 installer fails with the following error
----------
Fatal Application Error
This Application has Unexpectedly Quit
----------
Fatal Application Error
This Application has Unexpectedly Quit
Invocation of this Java Application has caused an
InvocationTargetException. This application will now exit (LAX)
InvocationTargetException. This application will now exit (LAX)
----------
Symptom
After clicking the Details button, the following error is displayed
Application Exception Details
Application Exception Details
ZeroGu2: Windows DLL failed to load
at ZeroGa2.b(DashoA10*..)
at ZeroGa2.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.zerog.lax.LAX.launch(DashoA10*..)
at ZeroGa2.b(DashoA10*..)
at ZeroGa2.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)
at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)
at com.zerog.ia.installer.Main.main(DashoA10*..)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:600)
at com.zerog.lax.LAX.launch(DashoA10*..)
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"ARM Category":[{"code":"a8m50000000CiqdAAC","label":"DOORS-\u003EDOORS Web Access (DWA)"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.7.0"}]
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Document Information
Modified date:
08 April 2021
UID
ibm12800977