DNS cannot resolve local.connectme.us for Connect

Issue

When a user on Chrome, Firefox, or MS Edge accesses a web app site such as Faspex, Connect does not launch if the user’s DNS cannot resolve local.connectme.us. For example, this would happen if the user's system is not connected to the Internet, even if the web app is on the same local network and the DNS is properly set.

On closed networks, hosts also cannot resolve local.connectme.us.

So far, this issue applies to Connect 3.6.5 - 3.8.3.

Solution

For clients on closed networks the following steps can be employed to allow hosts to resolve local.connectme.us:

1. Open the hosts file in a text editor. The hosts file is located here:

  • Linux: /etc/hosts
  • Windows: C:\Windows\System32\drivers\etc\hosts
  • Mac: /private/etc/hosts

Modifying the hosts file requires Administrator, super user (sudo), or root privileges.

2. Add the following entry to the hosts file and save it:

127.0.0.1 local.connectme.us

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