Troubleshooting
Problem
IBM Rational DOORS Next Generation (RDNG) becomes unresponsive with "java.lang.OutOfMemoryError: Direct buffer memory error" in the logs.
Symptom
The server log displays an out of memory error. This is the error from the rm.log:
...
2017-09-21 09:19:59,334 [ WebContainer : 61] ERROR com.ibm.team.jfs - CRJZS5803E An unexpected problem occurred while processing a transactional dataset read activity
java.lang.OutOfMemoryError: Direct buffer memory::Please use appropriate '<size>' via -XX:MaxDirectMemorySize=<size>
at java.nio.Bits.reserveMemory(Bits.java:739)
at java.nio.DirectByteBuffer.<init>(DirectByteBuffer.java:123)
at java.nio.ByteBuffer.allocateDirect(ByteBuffer.java:306)
at sun.nio.ch.Util.getTemporaryDirectBuffer(Util.java:187)
at sun.nio.ch.IOUtil.read(IOUtil.java:208)
at sun.nio.ch.FileChannelImpl.readInternal(FileChannelImpl.java:754)
at sun.nio.ch.FileChannelImpl.read(FileChannelImpl.java:739)
at com.hp.hpl.jena.tdb.base.file.BufferChannelFile.read(BufferChannelFile.java:112)
...
[{"Product":{"code":"SSUVLZ","label":"IBM Engineering Requirements Management DOORS Next"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General information","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"6.0;6.0.1;6.0.2;6.0.3;6.0.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
IBM Engineering Requirements Management DOORS Next
Software version:
6.0, 6.0.1, 6.0.2, 6.0.3, 6.0.4
Operating system(s):
Linux, Windows
Document number:
723017
Modified date:
13 November 2019
UID
swg22009375
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