Troubleshooting
Problem
Attempts to display a work item results in the error "CRJAZ0215E the following record cannot be found" in the IBM Rational Team Concert (RTC) Web client.
Symptom
The full error message is as follows:
Error occurred during loading or storing Work Item 46427 |
Detail: error when opeing work item. CRJAZ0215E the following record cannot be found:
com.ibm.team.repository.common.model.impl.ContributorHandleImpl@2f352f35 (stateId: <unset>, itemId: [UUID _Id0S8H5AEeOymq9ALYKWeg], origin: <unset>, immutable: <unset>)
Also the same error message can be seen in the ccm.log in the RTC server.
[{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Work Items","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21671560