Troubleshooting
Problem
The following error message is returned, when a Planning Analytics package or module is used in Dashboarding or Reporting:
"MSR-GEN-0002 Error: "XQE-PLN-0001 Internal error. The query could not be planned by the Query Service: DIM-ERR-1007 Failed to query cube information for data source "<dataserver_name>". Please check the connection string and ensure the server availability."
Symptom
"MSR-GEN-0002 Error: "XQE-PLN-0001 Internal error. The query could not be planned by the Query Service: DIM-ERR-1007 Failed to query cube information for data source "<dataserver_name>". Please check the connection string and ensure the server availability."
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
01 May 2025
UID
ibm10875650