IBM Support

Deploying a solution in IBM Case Manager (ICM) fails with database locked errors

Troubleshooting


Problem

When deploying a solution in ICM, a generic error is received:
"The solution deployment failed. View the deployment log to identify the problem. FNRAM9041"
As a result, the user is forced to redeploy the solution multiple times.

Symptom

In the deployment log for the solution, the following errors were identified as root cause:
06.04.19 03:32:35 CEST  FNRPA0032E The solution cannot be deployed because the Process Engine configuration document could not be imported. See the following error: Failed API_TransferConfig
06.04.19 03:33:45 CEST  FNRPA0036E The solution cannot be deployed because the following Process Engine error occurred during the deployment of the XPDL document: [FNRPE2131090018E]A database update operation was attempted but another update was in progress and the database is temporarily locked. Operations that will lock the database include transfers, isolated region initialization, and database removal. The software automatically retries your operation but if the problem persists, try again.
06.04.19 03:33:45 CEST  FNRPA0093E The previous error was caused by: [FNRPE2131090018E]A database update operation was attempted but another update was in progress and the database is temporarily locked. Operations that will lock the database include transfers, isolated region initialization, and database removal. The software automatically retries your operation but if the problem persists, try again.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"Component":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
02 August 2019

UID

ibm10961342